Good to know
Here you will find important information and regulations regarding your sea journey.
Contacts
- International
Customer service
Ticket reservations and information
Phone: +49 (0) 40 547 541 222
Email: [email protected]
Opening hours:
Monday–Friday:
08:30 – 17:00 (Eastern European Time)
07:30 – 16:00 (Central European Time)Feedback & complaints
Feedback form: Submit Feedback
Cargo
Cargo transportTallink Silja in Tallinn
Address: Sadama 5, 10111 Tallinn
Phone: +372 640 9800
Fax: +372 640 9810
Email: [email protected]
Office hours:
Monday–Thursday: 08:00–16:30
Friday: 08:00–15:00
Media relations
Contact: Meelis Kompus, Group Director of Communications
Email: [email protected]
Media or social media related photography and filming on ships requires a written approval beforehand. The approval requires the crew to adhere to agreed rules and conditions. Contact for obtaining an approval: [email protected]
- Finland
Customer service
Ticket reservations and information
Phone: +358 1080 4133 (€0.0835/call + €0.167/min)
Email: [email protected] (service fee 5 €/booking)
Opening hours:
Monday–Friday: 09:00–18:00
Saturday–Sunday: 10:00–14:00
Booking change
Phone: +358 9887 53121
Opening hours:
Monday–Friday: 09:00–18:00
Saturday–Sunday: 10:00–14:00
Group reservations (10+ passengers)
Phone: +358 10 804 123
Request an offerOpening hours:
Monday–Friday: 09:00–15:00
Saturday–Sunday: Closed
Public holiday closures
29.05 closed
20.06 closedBusiness client agreements
Phone: +358 10 804 129
Opening hours:
Monday–Friday: 09:00–15:00
Saturday–Sunday: Closed
Public holiday closures
29.05 closed
20.06 closedFeedback & complaints
Feedback form: Submit Feedback
Sales office
Marienhamn ticket office
Address: Västra hamnen, 22100 Mariehamn
Phone: +358 20 388 288
Opening hours:
Monday–Friday: 09:00–17:00
Helsinki West Terminal 2 (Länsiterminaali 2) ticket office
Opening hours:
Monday–Friday, Sunday: 06:15–22:15
Saturday: 06:15 – 19:15
Tallink Silja OY Head Office in Helsinki
Address: Itämerenkatu 11-13, 00180 Helsinki
Media relations
Contact: Marika Nöjd, Communications Manager
Email: marika.nö[email protected]
Media or social media related photography and filming on ships requires a written approval beforehand. The approval requires the crew to adhere to agreed rules and conditions. Contact for obtaining an approval: [email protected]
Legal contacts and bank accounts
Company name: Tallink Silja OY
Address: Tallink Silja Oy, PL 100, 00181 Helsinki
Registration code: 0114296-7
VAT number: FI01142967
Bank details
Nordea:
IBAN: FI8423331800002810
SWIFT: NDEAFIHH
OP Bank:
IBAN: FI9150000120482871
SWIFT: OKOYFIHH
Danske Bank:
IBAN: FI4280001501176276
SWIFT: DABAFIHH
E-service ID: TE003701142967
- Sweden
Customer service
Ticket reservations and information
Phone: +46 (0)8-22 21 40
Email: [email protected]
Opening hours:
Monday–Friday: 09:00–17:00
Saturday: 10:00–15:00
Sunday: Closed
Web support
Phone: +46 (0)8-666 33 70
Opening hours:
Monday–Friday: 09:00–17:00
Saturday–Sunday: 10:00–15:00
Group and conference bookings
Phone: +46 (0)8-22 08 30
Corporate groups: [email protected]
General groups: [email protected]
Travel partners: [email protected]
Opening hours:
Monday–Friday: 09:00–17:00
Request an offerSpecial cruises customer service
Phone: +46 (0)8-666 33 33
Email: [email protected]
Opening hours:
Monday–Friday: 09:00–17:00
Saturday–Sunday: 10:00–15:00
Feedback & complaints
Feedback form: Submit Feedback
Sales office
Stockholm Värtahamnen ticket office
Address: Hamnpirsvägen 10, 11574 Stockholm
Opening hours:
Monday, Thursday – Sunday: 05.45–17.30
Tuesday: 09.00–19.00
Wednesday: 09.00-17.30
Cargo transportTallink Silja AB Head Office in Stockholm
Phone: +46 (0)8-666 33 00
Address: Postal: Box 27295, 102 53 Stockholm
Visiting address: Hamnpirsvägen 10, 115 41 Stockholm
Organisation number: 556342-6138
Office hours:
Monday–Friday: 09:00–14:30 (Lunch break 12:00–13:00)
Weekends and public holidays: Closed
Photography and filming onboard
Media or social media related photography and filming on ships requires a written approval beforehand. The approval requires the crew to adhere to agreed rules and conditions. Contact for obtaining an approval: [email protected]
Whistleblowing
Tallink Silja AB has a zero-tolerance policy towards corruption, misconduct, legal violations, discrimination, and harassment. You can report any concerns or suspicions regarding misconduct through our whistleblowing channel.
Learn more about Whistleblowing - Estonia
Customer service
Ticket reservations and information
Phone: +372 640 9808
Email: [email protected]
Opening hours:
Monday–Friday: 09:00–18:00
Saturday–Sunday: 10:00–14:00
Group reservations (10+ passengers)
Tel: +372 612 8668
Email: [email protected]
Opening hours:
Monday–Friday: 09:00–15:00
Public holiday closures
23.06-24.06 closed
20.08 closedBusiness client agreements
Email: [email protected]
Opening Hours:
Monday–Friday: 09:00–15:00
Public holiday closures
23.06-24.06 closed
20.08 closedCorporate customer bookings
Phone: +372 640 9999
Email: [email protected]
Opening hours:
Monday–Friday: 09:00–18:00
Saturday–Sunday: 10:00–14:00
Request an offerFeedback & complaints
Feedback form: Submit Feedback
Sales office
Cargo transportBusiness partnerships
Partnership inquiries (cooperation proposals and marketing project): [email protected]
AS Tallink Grupp
Address: Sadama 5, 10111 Tallinn
Phone: +372 640 9800
Fax: +372 640 9810
Email: [email protected]
Office hours:
Monday–Thursday: 08:00–16:30
Friday: 08:00–15:00
Media relations
Contact: Meelis Kompus, Group Director of Communications
Email: [email protected]
Media or social media related photography and filming on ships requires a written approval beforehand. The approval requires the crew to adhere to agreed rules and conditions. Contact for obtaining an approval: [email protected]
Legal contacts and bank accounts
Company name: AS Tallink Grupp
Address: Sadama 5, 10111 Tallinn
Registration code: 10238429
VAT number: EE100220641
Bank details
SEB Bank:
IBAN: EE281010002031840007
SWIFT: EEUHEE2X
Swedbank:
IBAN: EE362200221015161182
SWIFT: HABAEE2X
E-service ID: TE23310238429
- Germany
Customer service
Ticket reservations and information
Phone: +49 (0) 40 547 541 222
Email: [email protected]
Opening hours:
Monday – Friday: 07:30 – 16:00
Saturday – Sunday: Closed
Feedback & complaints
Feedback form: Submit Feedback
Tallink Silja GmbH
Address: Mattentwiete 6, D-20457 Hamburg
Phone: 040/547 541-222
Email: [email protected]
Registration: Amtsgericht Hamburg, HRB: 124899
Monday–Thursday: 08:00–16:30
VAT ID number: DE 135 083 793
Media relations
Contact: Saskia Münzberg, Media contact person in Germany, Austria, Switzerland
Email: [email protected]
Media or social media related photography and filming on ships requires a written approval beforehand. The approval requires the crew to adhere to agreed rules and conditions. Contact for obtaining an approval: [email protected]
- Latvia
Customer service
Ticket reservations and information
Phone: +371 670 997 00
Email: [email protected]
Opening hours:
Monday – Friday: 10:00–15:00
Saturday – Sunday: Closed
Closed on Latvian national holidays.
Group reservations (10+ passengers)
Phone: +371 67099710
Email: [email protected]
Opening hours:
Monday–Friday: 10:00–15:00
Business client agreements
Phone: +371 67099700
Email: [email protected]
Opening hours:
Monday – Friday: 10:00–15:00
Saturday – Sunday: Closed
Closed on Latvian national holidays.
Corporate customer bookings
Phone: +371 67099700
Email: [email protected]
Opening hours:
Monday – Friday: 10:00–15:00
Saturday – Sunday: Closed
Closed on Latvian national holidays.
Request an offerFeedback & complaints
Feedback form: Submit Feedback
AS Tallink Grupp
Address: Sadama 5, 10111 Tallinn
Phone: +372 640 9800
Fax: +372 640 9810
Email: [email protected]
Office hours:
Monday–Thursday: 08:00–16:30
Friday: 08:00–15:00
Bank details
AS Tallink Latvija
Registration number: LV40003781531
Swedbank: LV60HABA0551017334195
SEB Bank: LV92UNLA0050007760941
IBAN: EE362200221015161182
Media relations
Contact: Meelis Kompus, Group Director of Communications
Email: [email protected]
Media or social media related photography and filming on ships requires a written approval beforehand. The approval requires the crew to adhere to agreed rules and conditions. Contact for obtaining an approval: [email protected]
- AS Tallink Grupp and subsidiary contacts
Procurement
Contact: Koit Semjonov, Procurement Director
Phone: +372 612 8216
Email: [email protected]
Invoice inquiries
Customer invoices
Email: [email protected]
Supplier invoices
Email: [email protected]